FOR IMMEDIATE RELEASE
Norwood, NJ (July 22, 2026) — Industrial Rivet & Fastener Co. is proud to unveil a fresh new identity for its team—the department once known as Customer Service is officially evolving into the Customer Support Team.
As Industrial Rivet & Fastener Co. continues to grow, so does its approach to supporting customers and driving operational excellence. Historically, the company emphasized maintaining staffing levels to meet both day-to-day operations and fluctuating business demands. Today, that strategy is evolving to prioritize a leaner, more agile organization built on versatility, accountability, and continuous development.
Moving forward, Industrial Rivet will operate with a smaller, highly capable team equipped to adapt quickly and perform across multiple functions. Rather than expanding headcount to meet demand, the company is investing in the growth of its existing workforce, strengthening cross-functional expertise and empowering employees to take greater ownership of their roles.
Effective immediately, the Customer Service Team will officially become the Customer Support Team, reflecting the department’s expanded mission. The new name recognizes the team’s role in supporting not only customers, but also sales, operations, and the broader organization. Beyond processing transactions, the department is focused on delivering solutions, strengthening collaboration, and contributing to the company’s long-term success.
As part of this transition, existing team members will move into newly defined roles within a more versatile organizational structure. Every Customer Support team member will be fully trained to perform the department’s core functions, creating greater flexibility, seamless cross-coverage, and improved responsiveness. While individual titles will reflect areas of specialization, every member of the team will be equipped to support critical responsibilities across the department as business needs evolve.
“This evolution strengthens our ability to serve both our external and internal customers while ensuring operational efficiency as we continue to grow. I’m proud of everything this team has accomplished over the past year, and I have every confidence they are prepared to meet whatever challenges the future brings.” — Mark Goodman, Senior Customer Support Manager, Industrial Rivet & Fastener Co.
The new Customer Support organization also introduces four specialized roles to strengthen key business functions: a Training Coordinator to lead employee onboarding and development, a Tech Service Coordinator to support tool sales and technical services, a Team Lead to provide day-to-day departmental leadership, and an External Warehouse Coordinator to oversee external warehouse operations and inventory coordination.
From frontline customer interactions to warehouse coordination, the Customer Support Team’s new structure reflects Industrial Rivet’s ongoing commitment to agility, collaboration, and operational excellence. By investing in a workforce capable of adapting to changing business needs, the company is building a stronger foundation for sustainable growth—ensuring customers receive responsive, knowledgeable support while positioning the organization for continued success in the years ahead.
About Industrial Rivet and Fastener Co.
Founded in 1912, Industrial Rivet & Fastener Co. is a global leader in permanent fastening technology. The company maintains one of the industry’s largest rivet inventories, complemented by custom manufacturing capabilities and advanced tool systems designed to meet the demands of high-tech production environments. From autofeeding and robotics integration to real-time process monitoring and data connectivity, Industrial Rivet delivers the products, tools, and expertise that keep modern manufacturing moving.
Learn more at www.rivet.com.